Shipping

We offer free global delivery with all duties & taxes covered. Tracked and fully insured, so you can have peace of mind knowing that your treasured purchase will arrive safely to you without any additional import or tax charges. 

Our delivery times:

Ready To Ship Items

• UK - Next day
• Rest of World – 3-6 Working Days 

Made To Order Items

Our made to order items are usually dispatched in 3 weeks from the date of purchase. You will be notified by email when your order has been shipped.

All Duties & Taxes Included 

For international customers, we handle Import Duties & Taxes on all orders outside the UK. Experience a hassle-free delivery with no additional import or tax charges, ensuring your order arrives worry-free. Please be aware that Duties and taxes are non-refundable.

Returns

14 Day Free Returns

For complete peace of mind, we offer an exchange or a full refund within 14 days. If, for any reason, you are not entirely satisfied with your order, please inform us on +44 (0) 208 0505 209 or enquiries@gemdaia.com immediately and we will gladly assist you with a free return shipment. 

In order for a return to be processed, the item(s) must be returned unworn within 14 days of receiving your order and they must be in their original condition, with the certification and packaging provided.

Bespoke, resized or engraved pieces cannot be refunded.

For customers outside of the UK: Please be aware that we cannot refund import duties or taxes on international deliveries.

Warranty

At Gemdaia, we are committed to excellence and we stand firmly behind the quality of our craftsmanship. As such, we offer a free lifetime warranty against manufacturer defects on all fine jewellery purchases.

Normal wear and tear, loss or damage of gemstones, product loss, theft, and manufacturing defects as a result of misuse are not covered by our lifetime warranty. Such examples include the catching, bending, or wearing down of prongs and other settings, which could result in gemstone(s) falling out, and the discolouration of precious metals due to exposure to chemicals, make-up, chlorine, and bathing. In order to protect your jewellery against general wear and tear, loss, damage, and theft, we recommend maintaining insurance coverage.

If you encounter a defect in jewellery purchased from Gemdaia, please return the item(s) to us for inspection. Please ensure item(s) are tracked and fully insured against loss or damage in transit. Once your item(s) have shipped, please email info@gemdaia.com with the tracking number and date of the shipment. Once the item(s) arrive, Gemdaia will determine if the defect is a result of normal wear and tear, or covered by warranty. We will then report any necessary repairs and whether it falls within the warranty, prior to performing repairs. Once any repairs are completed, the item(s) will be shipped back to the customer; for repaired item(s) that fall within the warranty, return shipping and insurance is covered by the warranty.

If you need further assistance please contact us on +44 (0) 208 0505 209 or enquiries@gemdaia.com