At Gemdaia, we are committed to excellence and we stand firmly behind the quality of our craftsmanship. As such, we offer a free lifetime warranty against manufacturer defects on all fine jewellery purchases.
Normal wear and tear, loss or damage of gemstones, product loss, theft, and manufacturing defects as a result of misuse are not covered by our lifetime warranty. Such examples include the catching, bending, or wearing down of prongs and other settings, which could result in gemstone(s) falling out, and the discoloration of precious metals due to exposure to chemicals, make-up, chlorine, and bathing. In order to protect your jewellery against general wear and tear, loss, damage, and theft, we recommend maintaining insurance coverage.
If you encounter a defect in jewellery purchased from Gemdaia, please return the item(s) to us for inspection. Customers are responsible for return shipping. Please ensure item(s) are tracked and fully insured against loss or damage in transit. Once your item(s) have shipped, please email email@example.com with the tracking number and date of the shipment. Once the item(s) arrive, Gemdaia alone will determine if the defect is a result of normal wear and tear, or covered by warranty. We will then report any necessary repairs and whether it falls within the warranty, prior to performing repairs. Once any repairs are completed, the item(s) will be shipped back to the customer; for repaired item(s) that fall within the warranty, return shipping and insurance is covered by the warranty.
Due to the nature of fine jewellery, Gemdaia cannot be held responsible for any delicate items, such as chains and ear-backs, that break, require replacement, or result in damage or loss. Gemdaia may also not be held liable for any damage, loss, or expense incurred while the item(s) are not in our possession.
Additionally, please note that while we take care to source gemstones to match your exact preferences and we always provide images for your approval prior to custom manufacturing your jewellery, colours and clarity are subjective, and may appear slightly different in photographs and videos than they do to the naked eye.